Budapest Post

Cum Deo pro Patria et Libertate
Budapest, Europe and world news

The people fighting viral fakes from their sofas

Social media companies are struggling to contain a wave of coronavirus misinformation. Into the breach have stepped volunteers who are fighting to stop rumours, bad advice and conspiracy theories from going viral.

Rachael Hogg is currently juggling her busy job as a project manager and teaching her nine-year-old from her home in the market town of Morpeth, about 15 miles north of Newcastle.

But if that wasn't enough, each day she's also deleting as many as 50 misleading posts about coronavirus from the local Facebook group she runs.


Information frontline volunteers

Morpeth Matters has 22,000 members - substantially more than the actual population of the town. The group's numbers are swelled by former residents and people from surrounding villages who turn to Facebook for local info.

"The group has been overwhelmed with scaremongering, speculation about what's in the supermarkets, conspiracy theories and misleading posts," Rachael explains after a long day of home-schooling and work around her kitchen table.

In normal times she'd be out socialising with friends or performing official business - she's a town councillor. But at the moment she's spending what she calls "an unhealthy amount of time" online.

"Somebody once said to me, if it's on Morpeth Matters, it must be true," she says. "I think people are more likely to believe what's posted in local Facebook groups, because it seems to come from within their community."

Rachael has had to reject false posts about tanks on the streets of Newcastle, untrustworthy information about how the virus is spread and a questionable post attributed to an unnamed "NHS worker". That post contained a mix of accurate information and potentially panic-inducing phrases ("do not leave home for bread or anything!") that do not align with current guidelines.

Rachael says misleading information online has caused people in the town to rush out to supermarkets, panic their neighbours and inundate local schools with phone calls.


Social media problems

Volunteer moderators like Rachael have stepped in as staffing at the big social media companies has been hit by coronavirus.

Facebook says it's operating with a "reduced and remote workforce", so it is prioritising investigating the most harmful content.

Similarly, YouTube and Twitter are relying less on human moderators and more on automated flagging tools and artificial intelligence.

Apps 'need dedicated fake coronavirus news button'
Social giants police web with AI as staff sent home


Worry in Walthamstow

Waqas Hussain, who was born and raised in Walthamstow in north-east London, is an accountant with four children. He's also a moderator of Walthamstow Residents NEWS, which has more than 28,000 members.

"Misleading posts are deleted and the debunking is posted," he says. "No fake news allowed."

Waqas says he feels "a sense of duty to ensure only factual information gets published", and so he investigates posts in a way that's not dissimilar to professional fact-checkers.

"I will spend some time looking up the facts and then do a long post about it. There is all sorts [of bad information] - posts about the seriousness of coronavirus, shops being fined and links from unscrupulous websites. All such posts are deleted as soon as I see them."

That includes YouTube videos being shared about a conspiracy theory which falsely links 5G to coronavirus. Proponents of the theory have been behind a rash of attacks on mobile phone infrastructure.

In between rounds of board games with his children, Waqas recently investigated a photo of a fake message claiming to be from the government and threatening fines if people leave their homes, even for essential goods. It too got deleted.


Scaremongering in Swindon

Another Facebook group, Swindon Community Notice Board, has more than 18,000 members.

It might have become a hotbed of misinformation were it not for its moderators, Debra Collins and Graham Stobbs. They say they reject around 150 misleading posts every single day.

The 49-year-olds usually run music events together. Army veteran Graham, who has post-traumatic stress disorder, is particularly busy since he's using his exercise time to train for a kayak challenge to raise money for a mental health charity.

But at the moment, Debra and Graham say they are distracted "all day every day" by the group. Thousands of members have joined since the start of the pandemic.

"We work closely with our local authority and local MPs to ensure there is consistent and correct information shared," Debra says.

A lot of the posts they reject are scaremongering "from non-official sources which later turned out to be fake news," she says.

A similar thing is happening in a local Facebook group in Stoke-on-Trent.

A medical receptionist, who runs the group but asked not to be named because of her job, told BBC News that she's been stopping misleading medical information from reaching the rest of the group.

"One post encouraged everyone to try and get hold of inhalers used by asthma sufferers to combat the virus. This puts horrendous pressure on the NHS as patients call us requesting inhalers that are not only useless, but they are not entitled to be prescribed."

A local GP surgery in the area even had to issue a statement because of the number of people contacting them after hearing false news on Facebook about fictional coronavirus "rescue packs".

In a crisis like this one, some people are trying to pitch in wherever they can - including in the fight against online misinformation.

AI Disclaimer: An advanced artificial intelligence (AI) system generated the content of this page on its own. This innovative technology conducts extensive research from a variety of reliable sources, performs rigorous fact-checking and verification, cleans up and balances biased or manipulated content, and presents a minimal factual summary that is just enough yet essential for you to function as an informed and educated citizen. Please keep in mind, however, that this system is an evolving technology, and as a result, the article may contain accidental inaccuracies or errors. We urge you to help us improve our site by reporting any inaccuracies you find using the "Contact Us" link at the bottom of this page. Your helpful feedback helps us improve our system and deliver more precise content. When you find an article of interest here, please look for the full and extensive coverage of this topic in traditional news sources, as they are written by professional journalists that we try to support, not replace. We appreciate your understanding and assistance.
Newsletter

Related Articles

0:00
0:00
Close
AI Is Remaking the US Economy, From GDP Growth to iPhone Prices
Europe’s Heat and Drought Are Now Disrupting Power, Shipping and Tourism
Europe’s Drying Rivers Trigger Power Cuts, Factory Shutdowns and Wildfire Emergencies
Record-Low Danube Forces Nuclear Cuts and Emergency Power Curbs
Danube Drought Forces Hungary’s Paks Nuclear Plant Into Full Shutdown
Ceuta Death Toll Rises as Spain and Europe Clash Over Border Response
Valued at $109 Million: F-35B Fighter Jet Crashes in Southern California
Record-Low Danube Exposes Probable Mammoth Remains in Bulgaria
US Says It Has Carried Out Heavy Strikes on Iran After Attempted Attacks on Its Forces
The AI User Nightmare: Private Claude Conversations Leaked to the Internet
Over 24 Hours in the Air: Qantas Airbus Completes Record-Breaking Test Flight
Massive Wildfires Ravage Southern Europe: Fatalities in Greece and Evacuations Across France, Spain, and Turkey
Nvidia Reportedly Takes Vast Texas Data-Centre Lease to Underwrite AI Expansion
FIFA’s Private-Investment Plan for World Cup Rights Draws European Revolt
Apple Briefly Crosses Five Trillion Dollar Valuation as Investors Retreat From AI Bets
Fresh Heatwave Threatens to Rekindle France’s Historic Wildfire Crisis
Following OpenAI's Cyberattack: 'Most Companies Still Do Not Understand What Is Coming'
OpenAI Sued After ChatGPT Allegedly Discouraged Emergency Care Before Near-Fatal Embolism
Miliband Sets Climate and International Law at Centre of UK Diplomacy
Czech Central Bank Governor Rejects Early Euro Entry and Rate-Cut Pressure
Trump Readies New Tariffs as Temporary Global Levy Nears Expiry
Vivienne Westwood Casts Cicciolina, 74, in Its New Autumn Campaign
Dejavu: Germany’s Military Expansion Reshapes Europe’s Strategic Balance With France
Morgan Stanley Builds a Wall Street Lead in AI Infrastructure Finance
High Prices Push Coffee Drinkers Toward Whole Beans and Home Brewing
Trump Draws Boos and Podium Scrutiny at Spain’s World Cup Triumph
Brilliant move: Péter Magyar Moves to Nominate Chess Grandmaster Judit Polgár as Hungary’s President
Spain Defeats Argentina in Extra Time to Win Second World Cup
Current AI Seeks to Build an Open Global AI Infrastructure Outside Big Tech Control
Germany’s Economic Malaise Reopens the Sunday Shopping Debate
Proposed U.S.-Saudi Nuclear Pact Could Permit Limited Uranium Enrichment Under International Safeguards
Netherlands Declares Water Shortage Emergency After Drought Pushes Rivers to Historic Lows
Why Kentucky Fried Chicken Became KFC—and Why the False Explanations Persist
Ukrainian Drones Strike Wildberries Warehouses Deep Inside Russia
Reported CIA Mission Helped Clear the UAE’s Path to Advanced US AI Chips
Artificial Intelligence Capital Fuels Markets While Governments and Regulators Face Mounting Strategic Tests
China’s Moonshot’s Kimi K3 Narrows the Gap With Anthropic Through Scale, Openness and Lower Cost
The Ledger Will Not Trust on Faith
Trump Administration Pressures Banks to Restrict Financial Access for Undocumented Immigrants
Passenger Bound for Germany Refused to Sit Beside a Woman on a Plane — Then Slapped a Flight Attendant
Ukraine’s Leadership Rift Spills Into the Streets as Protesters Target Army Chief
Ukrainian Drone Barrage Kills Eight and Strikes Russian Logistics Network
The Ten World Cup Finals That Defined Football History
Smartphones Are Getting More Expensive, Sales Are Collapsing, and Even Apple Admits: "Prices Will Rise"
The Monaco Bombing Has Become a Test of Ukraine’s Intelligence Accountability
Leadership Change and Strategic Rivalry Redraw the Political Map
The AI Race Enters Its Infrastructure Era
Britain Nationalises British Steel to Protect Scunthorpe Production and Strategic Supply
French National Assembly Overrides Senate to Pass Historic Assisted-Dying Legislation
Spanish Prime Minister's Wife Ordered to Stand Trial as Corruption Probes Encircle Governing Party
×