Scheduled 30-Hour System Downtime Announced by CIB Bank
CIB Bank customers advised to prepare in advance for service disruptions during the upcoming system development period.
CIB Bank has announced a scheduled 30-hour downtime due to system development, impacting its electronic channels.
The scheduled outage will commence on February 22 at 14:00 and continue until February 23 at 20:00. Customers are urged to anticipate their banking needs during this period to mitigate any potential disruptions.
The bank's advisory highlights that during the system upgrade, several services will be either unavailable or subject to limitations.
Specifically, the following functionalities will be impacted:
- Call-back requests
- Appointment scheduling at branches
- Submission of complaints
- Access to loan calculators
- Online loan applications
During this downtime, CIB Bank's online platforms, including CIB Bank Online and the CIB Bank Mobile Application, will not be accessible.
As a result, customers will be unable to:
- Initiate or confirm transfer orders
- Approve online card purchases
- Check account history, balance, or other documents
- Perform card-related operations such as limit adjustments, temporary card blocks, or the registration of virtual cards
- Access investment features
- Register or re-register for the Mobile Application
- Utilize Withkey token-requiring services, including TAK generation
It is important to note that despite the system upgrade, ATM and POS transactions using CIB cards will remain operational.
Customers who completed an Online Purchase Card Code prior to the downtime, and those who have registered their phone number in connection with transactions, will still receive the necessary approval code via SMS for online purchases.
CIB Bank encourages its customers to execute value date transfers before the downtime.
For those planning significant online card purchases during the outage, the bank recommends rescheduling these transactions to a time preceding the scheduled maintenance.
Additionally, customers are advised to ensure adequate funding in their bank accounts and to set appropriate card limits to facilitate uninterrupted usage of their bank cards.
The scheduled outage will commence on February 22 at 14:00 and continue until February 23 at 20:00. Customers are urged to anticipate their banking needs during this period to mitigate any potential disruptions.
The bank's advisory highlights that during the system upgrade, several services will be either unavailable or subject to limitations.
Specifically, the following functionalities will be impacted:
- Call-back requests
- Appointment scheduling at branches
- Submission of complaints
- Access to loan calculators
- Online loan applications
During this downtime, CIB Bank's online platforms, including CIB Bank Online and the CIB Bank Mobile Application, will not be accessible.
As a result, customers will be unable to:
- Initiate or confirm transfer orders
- Approve online card purchases
- Check account history, balance, or other documents
- Perform card-related operations such as limit adjustments, temporary card blocks, or the registration of virtual cards
- Access investment features
- Register or re-register for the Mobile Application
- Utilize Withkey token-requiring services, including TAK generation
It is important to note that despite the system upgrade, ATM and POS transactions using CIB cards will remain operational.
Customers who completed an Online Purchase Card Code prior to the downtime, and those who have registered their phone number in connection with transactions, will still receive the necessary approval code via SMS for online purchases.
CIB Bank encourages its customers to execute value date transfers before the downtime.
For those planning significant online card purchases during the outage, the bank recommends rescheduling these transactions to a time preceding the scheduled maintenance.
Additionally, customers are advised to ensure adequate funding in their bank accounts and to set appropriate card limits to facilitate uninterrupted usage of their bank cards.
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