Apple launches recall program for some AirPods Pro units due to 'sound issues'

Apple today announced a new Service Program, also known as recall, for its AirPods Pro wireless earbuds. According to the company, some AirPods Pro units have been affected by a manufacturing problem that may cause “sound issues.”

Users with affected AirPod Pro models will notice crackling or static sounds in some situations, besides Active Noise Cancellation not working as expected. Apple says the affected units were manufactured before October 2020.

An affected AirPods Pro may exhibit one or more of the following behaviors:

– Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone

– Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

If you’ve noticed any of these issues with your AirPods Pro, you should contact Apple to take them to an Apple Store or Apple Authorized Service Provider. Apple will replace the affected AirPods Pro for free. The company informs that AirPods Pro will be examined by technicians before the replacement in order to determine the malfunction. Since the AirPods Pro case was not affected, it will not be replaced.

The recall covers affected AirPods Pro for two years after the first retail sale of the unit. You can find more information about the AirPods Pro Service Program on the Apple Support website.

AI Disclaimer: An advanced artificial intelligence (AI) system generated the content of this page on its own. This innovative technology conducts extensive research from a variety of reliable sources, performs rigorous fact-checking and verification, cleans up and balances biased or manipulated content, and presents a minimal factual summary that is just enough yet essential for you to function as an informed and educated citizen. Please keep in mind, however, that this system is an evolving technology, and as a result, the article may contain accidental inaccuracies or errors. We urge you to help us improve our site by reporting any inaccuracies you find using the "Contact Us" link at the bottom of this page. Your helpful feedback helps us improve our system and deliver more precise content. When you find an article of interest here, please look for the full and extensive coverage of this topic in traditional news sources, as they are written by professional journalists that we try to support, not replace. We appreciate your understanding and assistance.