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Hungary Implements Major Changes to Its Digital Administration Portal

Hungary Implements Major Changes to Its Digital Administration Portal

Introduction of two-factor authentication necessitates new registration for users of Hungary's Ügyfélkapu+ system.
As of January 16, 2025, Hungary has implemented significant updates to the Ügyfélkapu, a widely utilized electronic administration portal for managing government-related tasks online.

With the introduction of Ügyfélkapu+, the system now requires users to enter a unique code in addition to their username and password, mandating a new form of registration for enhanced security.

Despite the changes, the original Ügyfélkapu remains operational.

However, access is no longer possible with just a username and password due to the new two-factor authentication system.

This approach is aimed at increasing safety by providing a unique code generated for each login attempt, requiring prior registration with the Ügyfélkapu+ service.

Users who have yet to register for this update need not worry; registration can be completed at any time before or during the process of handling administration tasks online.

The transition to Ügyfélkapu+ requires users to utilize an authenticator application, such as Google Authenticator, Microsoft Authenticator, or Authy.

For those without smart devices, a web-based tool, Totp.app, is recommended.

During registration for Ügyfélkapu+, a QR code is presented to scan with the authenticator app, which generates the necessary unique code for completing the registration.

Additionally, Hungary has implemented the Digital Citizenship Program (Digitális Állampolgár) as another method to access the Ügyfélkapu+.

Registration for this program allows users to engage with the system without needing the bespoke authentication setup.

For citizens who may not feel confident completing the digital registration, government customer service centers (kormányablaks) offer in-person support.

Users who decide against registering for Ügyfélkapu+ risk losing the ability to conduct certain administrative tasks online, such as accessing EESZT (Electronic Healthcare Service Space), requiring a visit to physical offices instead.

However, the updated system allows for registration and access changes at any point, ensuring flexibility for users.

To facilitate transition, the developers, NISZ Zrt., have provided instructional videos detailing the steps required for successfully updating existing accounts to the new system.
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