Budapest Post

Cum Deo pro Patria et Libertate
Budapest, Europe and world news

Frances Haugen says Facebook is 'making hate worse'

Frances Haugen says Facebook is 'making hate worse'

Whistleblower Frances Haugen has told MPs Facebook is "unquestionably making hate worse", as they consider what new rules to impose on big social networks.

Ms Haugen was talking to the Online Safety Bill committee in London.

She said Facebook safety teams were under-resourced, and "Facebook has been unwilling to accept even little slivers of profit being sacrificed for safety".

And she warned that Instagram was "more dangerous than other forms of social media".

While other social networks were about performance, play, or an exchange of ideas, "Instagram is about social comparison and about bodies... about people's lifestyles, and that's what ends up being worse for kids", she told a joint committee of MPs and Lords.

She said Facebook's own research described one problem as "an addict's narrative" - where children are unhappy, can't control their use of the app, but feel like they cannot stop using it.

"I am deeply worried that it may not be possible to make Instagram safe for a 14-year-old, and I sincerely doubt that it is possible to make it safe for a 10-year-old," she said.

The committee is fine-tuning a proposed law that will place new duties on large social networks and subject them to checks by the media regulator Ofcom.

Asked if the law was "keeping Mark Zuckerberg awake at night", Ms Haugen said she was "incredibly proud of the UK for taking such a world-leading stance".

"The UK has a tradition of leading policy in ways that are followed around the world.

"I can't imagine Mark isn't paying attention to what you're doing."

British English problem


Ms Haugen also warned that Facebook was unable to police content in multiple languages around the world - something which should worry UK officials, she said.

"UK English is sufficiently different that I would be unsurprised if the safety systems that they developed primarily for American English were actually under-enforcing in the UK," she said.

And she said that dangerous misinformation in other languages affects people in Britain.

"Those people are also living in the UK, and being fed misinformation that is dangerous, that radicalises people," she warned.

Ms Haugen also urged the committee to include paid-for advertising in its new rules, saying the current system was "literally subsidising hate on these platforms" because of their algorithmic ranking.

"It is substantially cheaper to run an angry hateful divisive ad than it is to run a compassionate, empathetic ad," she said.

And she also urged MPs to require a breakdown of who is harmed by content, rather than an average figure - suggesting Facebook is "very good at dancing with data", but pushes people towards "extreme content".

Ms Haugen appeared at a joint committee of MPs and Lords

"The median experience on Facebook is a pretty good experience," she said.

"The real danger is that 20% of the population has a horrible experience or an experience that is dangerous," she said.

"Accept under-resourcing"


She warned that employees were unable to report internal concerns at Facebook - something she called a "huge weak spot".

"When I worked on counter-espionage, I saw things where I was concerned about national security, and I had no idea how to escalate those because I didn't have faith in my chain of command at that point," she told the committee.

And she warned: "We were told to accept under-resourcing."

Similar problems plague Facebook's Oversight Board, which can overturn the company's decisions on content, she said. She repeated her claim that Facebook has repeatedly lied to its own watchdog, and said this is a "defining moment" for the Oversight Board to "step up".

"I don't know what the purpose of the Oversight Board is," she said.

It comes as several news outlets published fresh stories based on the thousands of leaked documents Ms Haugen took with her when she left Facebook.

Facebook has characterised previous reporting as misleading, and at one point referred to the leaked documents as "stolen".

"Contrary to what was discussed at the hearing, we've always had the commercial incentive to remove harmful content from our sites," a spokesperson said, after Ms Haugen finished giving evidence.

"People don't want to see it when they use our apps, and advertisers don't want their ads next to it. That's why we've invested $13bn (£9.4bn) and hired 40,000 people to do one job: keep people safe on our apps. "

The company said that over the last three quarters it has halved the amount of hate speech seen on Facebook, which it claims now accounts for only 0.05% of all content viewed.

"While we have rules against harmful content and publish regular transparency reports, we agree we need regulation for the whole industry so that businesses like ours aren't making these decisions on our own," the spokesperson said.

"The UK is one of the countries leading the way and we're pleased the Online Safety Bill is moving forward."


An avalanche of information emerged on Monday from leaked Facebook documents - and it was hard to keep up.

Allegations include that the social media giant is aware of its role in inciting violence all around the world, or causing harm to its users from US and UK to India and Ethiopia.

A common theme runs through each of the stories. They all suggest a tension between employees raising the alarm about their concerns and a corporate machine that does not appear to be using this to inform its policies.

Reporters and journalists have been highlighting many of these same concerns, especially for the past 18 months. I've investigated the human cost of online disinformation and abuse again and again and exposed the damage being done to real people offline using these sites.

But until these documents were released by Ms Haugen, it was very difficult to know how aware Facebook was of that damage.

These latest leaks reinforce the idea that it is conscious of it - although it refutes a number of the claims.

And it means pressure is mounting on policymakers around the world to do something about it.


Watch: Frances Haugen tells MPs that Facebook "unquestionably" makes hate worse

 Monika Bickert: "It's in our financial interest to make sure that people have a good experience on our site".


AI Disclaimer: An advanced artificial intelligence (AI) system generated the content of this page on its own. This innovative technology conducts extensive research from a variety of reliable sources, performs rigorous fact-checking and verification, cleans up and balances biased or manipulated content, and presents a minimal factual summary that is just enough yet essential for you to function as an informed and educated citizen. Please keep in mind, however, that this system is an evolving technology, and as a result, the article may contain accidental inaccuracies or errors. We urge you to help us improve our site by reporting any inaccuracies you find using the "Contact Us" link at the bottom of this page. Your helpful feedback helps us improve our system and deliver more precise content. When you find an article of interest here, please look for the full and extensive coverage of this topic in traditional news sources, as they are written by professional journalists that we try to support, not replace. We appreciate your understanding and assistance.
Newsletter

Related Articles

0:00
0:00
Close
United Nations Calls for Global Action Against Disinformation and Hate Speech Online
Tucker Carlson warns of an inevitable clash in Western societies over mass migration
OpenAI CEO Sam Altman praises the rapid progress of Chinese tech companies.
Poland's President Karol Nawrocki ENDS support for Ukrainian citizens:
Italy's PM Giorgia Meloni highlights record employment and economic growth
Chancellor Friedrich Merz Re-elected as CDU Leader, Opposes AfD Influence
Trump Directs Government to Release UFO and Alien Information
Trump Signs Global 10% Tariffs on Imports
UK Government Considers Law to Remove Prince Andrew from Royal Line of Succession
Two teens arrested in France for alleged terror plot.
US Supreme Court Voids Trump’s Emergency Tariff Plan, Reshaping Trade Power and Fiscal Risk
Greek Prime Minister Kyriakos Mitsotakis advocates for a ban on minors using social media.
Meanwhile in Time Square, NYC One of the most famous landmarks
Jensen Huang just told the story of how Elon Musk became NVIDIA’s very first customer for their powerful AI supercomputer
Former British Prince Andrew Arrested on Suspicion of Misconduct in Public Office
Former President Yoon Suk Yeol Sentenced to Life in Prison for Abuse of Authority
Unitree Robotics founder Wang Xingxing showcases future robot deployment during Spring Festival Gala.
German Chancellor Friedrich Merz calls for real name use on social media.
Italian Police Arrest Man After Alleged Attempt to Abduct Toddler at Bergamo Supermarket, Child Hospitalised With Fractured Femur
British Tourist Arrested at Hong Kong Airport After Meltdown and Vandalism
European Commission Plans Purchase Incentives Limited to Vehicles Manufactured Largely in the EU
French District of Pas-de-Calais Introduces Immediate License Suspension for Drivers Using Mobile Phones
Volkswagen Targets €60 Billion in Cost Reductions as Sales Decline and Global Pressures Intensify
Eighty-Year-Old Lottery Winner Sentenced to 16.5 Years for Drug Trafficking
Rubio Calls for Sweeping U.N. Reform, Saying It Has Failed to End Wars in Gaza and Ukraine
10,000 Condoms Distributed at Winter Olympics 2026 Athlete Village Depleted Within 72 Hours
Poland's President Advocates for Evaluating Independent Nuclear Weapons Development
Mayor of Serdobsk in Russia’s Penza Region Resigns After Housing Certificates Granted to Migrant Family Trigger Public Outcry
China’s EV Makers Face Mandatory Return to Physical Buttons and Door Handles in Driver-Distraction Safety Overhaul
UK Green Party Considering Proposal to Legalize Heroin for an Inclusive Society
OpenAI and DeepCent Superintelligence Race: Artificial General Intelligence and AI Agents as a National Security Arms Race
We will protect them from the digital Wild West.’ Another country will ban social media for under-16s
Heineken announces cut of 6,000 jobs due to declining beer demand
Apple iPhone Lockdown Mode blocks FBI data access in journalist device seizure
Belgium: Man Charged with Rape After Faking Payment to Sex Worker
KPMG Urges Auditor to Relay AI Cost Savings
Canada Opens First Consulate in Greenland Amid Rising Geopolitical Tensions
China unveils plans for a 'Death Star' capable of launching missile strikes from space
Investigation Launched at Winter Olympics Over Ski Jumpers Injecting Hyaluronic Acid
U.S. State Department Issues Urgent Travel Warning for Citizens to Leave Iran Immediately
Wall Street Erases All Gains of 2026; Bitcoin Plummets 14% to $63,000
Eighty-one-year-old man in the United States fatally shoots Uber driver after scam threat
Political Censorship: French Prosecutors Raid Musk’s X Offices in Paris
AI Invented “Hot Springs” — Tourists Arrived and Were Shocked
France Begins Phasing Out Zoom and Microsoft Teams to Advance Digital Sovereignty
Tech Market Shifts and AI Investment Surge Drive Global Innovation and Layoffs
Global Shifts in War, Trade, Energy and Security Mark Major International Developments
Markets Jolt as AI Spending, US Policy Shifts, and Global Security Moves Drive New Volatility
Tesla Ends Model S and X Production and Sends $2 Billion to xAI as 2025 Revenue Declines
Starmer Signals UK Push for a More ‘Sophisticated’ Relationship With China in Talks With Xi
×