Budapest Post

Cum Deo pro Patria et Libertate
Budapest, Europe and world news

How LinkedIn is changing and why some are not happy

How LinkedIn is changing and why some are not happy

Social media is where we project a version of ourselves. And a pensive Dan Kelsall is nothing like his rowdy character on LinkedIn, the social media platform famously tagged "Facebook for suits".

In the online world the co-founder of Manchester marketing firm Offended makes sure his business lives up to its name. His posts stick out for the prevalence of profanity and no holds barred humour.

Offended specialises in guerrilla marketing, turning the world of corporate messaging and polished branding upside down. As the irreverent Mr Kelsall puts it: "We don't just get our own ads banned, we get ads banned for our clients too."

With 900 million of the world's professionals registering their personal CV and career attainments on the site, LinkedIn has become a valuable resource for head-hunters and human resources departments.

But over the last three years or so, this once staid community billboard of career updates and business launches has seen a change in tone.

Many posts have become more personal, featuring the emotional backstories of its members with accounts of childhood influences and admissions of failings and frailties.

This is a far cry from the hard-sell approach beloved of many corporate players and not everyone is happy. Critics murmur that these posts are more suited to the weekend musings of Facebook or the raucous tone of Twitter.

So what has triggered this change? According to Mr Kelsall, boredom with corporate marketing is one culprit.

It's hard to imagine, but Mr Kelsall once worked as a copywriter for a tax software firm, producing "some of the driest things I've written". He may not have enjoyed this time, but it did give him an insight into what pulls in readers.

"Consumers are less and less trusting of big brands. People are tired of boring marketing.

"The skill is to speak like your audience and be relatable to your audience. I've been on LinkedIn for seven years and I've got 66,000 followers. That's a really engaged audience."

Working from home during the pandemic brought home life into contact with work


Parry Headrick founded Massachusetts public relations business Crackle. He attributes his entire client base to introductions via LinkedIn. There his followers learn about his penurious childhood and his own children's lives.

It's not to everyone's taste, though. One LinkedIn user responded to his disclosures with: "Nice story. It doesn't belong on LinkedIn."

Mr Headrick disagrees. "Engagement is about telling a compelling story. Your parents didn't read you a press release at bedtime, they read you stories. I try to give an insight into who I am if you work with me."

He is scathing about the effort businesses put into "company pages on LinkedIn that get no engagement", pointing out that human tales work. "It's the personal element that engenders trust."

Mr Headrick sees his personal pronouncements as "part of a broader shift away from corporate speak".

So what changed to make businesses so informal? Azadeh Williams thinks she knows.

Speaking from the Sydney offices of her media and marketing company, AZK Media, she explains why she shares updates about her six-year-old daughter. "I was a journalist for 20 years and I can spot marketing rigmarole and a contrived script. You have to be your crude, authentic self to attract your audience."

She wouldn't have posted this material a few years ago, but with the pandemic Zoom meetings intruded into the domestic space. This has changed everything. "Before Covid families didn't exist for your work colleagues. Now they've seen the families and it makes us more interesting."

Covid changed LinkedIn, according to Azadeh Williams


She believes that while LinkedIn has evolved from being the home of CVs, many users retain the mindset that it's just a digital job interview.

Douglas Rode runs recruitment giant Page Group in the UK and Ireland. As LinkedIn is such an important tool in his world how does he view its new incarnation? "Even five years ago people didn't open up so much. Now there's greater awareness of people's vulnerabilities such as mental health and LinkedIn has magnified this."

As a job-hunting expert would he advise someone to bare their soul there? His response is very qualified. "It's a matter of individual choice. You are putting yourself out there so a future employer can see you. You're trying to get a balance and you want to sound human, not generic or automated."

Others are more pointed. Tom Skinner, of London marketing agency Go Up, fears LinkedIn's new emotional tone is merely a symptom of celebrity culture and "a society that celebrates people who can self-publicise above all else".

LinkedIn has a 200-strong team working on stories primed to attract attention and involvement, all grist to the mill of recruiting companies that pay it for the right to scour the CVs of its members.

Dan Roth says LinkedIn does not encourage more personal posts


Dan Roth, Editor in Chief at LinkedIn, denies cultivating controversy to pull in readers. "We use algorithms to determine the right content for you but we do not steer people in one direction."

He too credits the pandemic with the shift in attitudes. "People found they got remarkable feedback when they talked about their mental health." He sets great store by LinkedIn users being identifiable in contrast to anonymous contributions on Twitter. Yet despite this public profile many members are unaware of how cringeworthy their stories can be.

Braden Wallake rushed to LinkedIn when he made two staff at his Ohio company redundant in August 2022, boasting of how "vulnerable" he felt when making this decision. He even adorned the post with a tearful selfie.

The first response to his post was a single word. "Muppet."

Furthermore, he was rewarded with the online title, The Crying CEO, and became the poster boy for what behavioural insights expert Helen Jambunathan calls the "LinkedIn cringe".

Ms Jambunathan says LinkedIn's algorithms reward posts that provoke engagement, even if this dilutes its recruitment industry origins. "LinkedIn is becoming more personal and generalised, and less about 'work' as we know it."

This trend comes from the top. Research group Kekst CNC analysed the LinkedIn profiles of chief executives across the UK, US, Germany and Sweden, noting that 77% of them post personal content.

Maybe the "Facebook for suits" is fine with its new knockabout tone. And the louder the criticism, the more people listen.

Back in Manchester Mr Kelsall is relaxed about making the odd enemy. "Sometimes you need detractors as much as you need fans."

Newsletter

Related Articles

0:00
0:00
Close
Unelected PM of the UK holds an emergency meeting because a candidate got voted in… which he says is a threat to democracy…
Farmers break through police barriers in Brussels.
Ukraine Arrests Father-Son Duo In Lockbit Cybercrime Bust
US Offers $15 Million For Info On Leaders Of Cybercrime Group Lockbit
Apple warns against drying iPhones with rice
Alexei Navalny: UK sanctions Russian prison chiefs after activist's death
German economy is in 'troubled waters' - ministry
In a recent High Court hearing, the U.S. argued that Julian Assange endangered lives by releasing classified information.
Tucker Carlson says Boris Johnson wants "a million dollars, in Bitcoin or cash, from Tucker Carlson to talk about Ukraine.
Russia is rebuilding capacity to destabilize European countries, new UK report warns
EU Commission wants anti-drone defenses at Brussels HQ
Von der Leyen’s 2nd-term pitch: More military might, less climate talk
EU Investigates TikTok for Child Safety Concerns
EU Launches Probe Into TikTok Over Child Protection Under Digital Content Law
EU and UK Announce Joint Effort on Migration
Ministers Confirm Proposal to Prohibit Mobile Phone Usage in English Schools
Avdiivka - Symbol Of Ukrainian Resistance Now In Control Of Russian Troops
"Historic Step": Zelensky Signs Security Pact With Germany
"Historic Step": Zelensky Signs Security Pact With Germany
Russian opposition leader Alexey Navalny has died at the Arctic prison colony
Tucker Carlson grocery shopping in Russia. This is so interesting.
France and Germany Struggle to Align on European Defense Strategy
‘A lot higher than we expected’: Russian arms production worries Europe’s war planners
Greece Legalizes Same-Sex Marriage and Adoption Rights
Russia "Very Close" To Creating Cancer Vaccines, Says Vladimir Putin
Hungarian Foreign Minister: Europeans will lose Europe, the Union's policy must change drastically
Microsoft says it caught hackers from China, Russia and Iran using its AI tools
US Rejects Putin's Ceasefire Offer in Ukraine
The Dangers of Wildfire Smoke and Self-Protection Strategies
A Londoner has been arrested for expressing his Christian beliefs.
Chinese Women Favor AI Boyfriends Over Humans
Greece must address role in migrant vessel disaster that killed 600: Amnesty
Google pledges 25 million euros to boost AI skills in Europe
Hungarian President Katalin Novák Steps Down Amid Pardon Controversy
Activist crashes Hillary Clinton's speech, calls her a 'war criminal.'
In El Salvador, the 'Trump of Latin America' stuns the world with a speech slamming woke policing after winning a landslide election
Trudeau reacts to Putin's mention of Canadian Parliament applauding a former Ukrainian Nazi in his interview with Tucker Carlson.
The Spanish police blocked the farmers protest. So the farmers went out and moved the police car out of the way.
Volodymyr Zelenskiy fires top Ukraine army commander
Tucker Carlson's interview with Vladimir Putin raises EU concerns
Finnish Airline, Finnair, is voluntarily weighing passengers to better estimate flight cargo weight
Russia's Economy Expands by 3.6% Due to Increased Military Spending
Ukraine MPs Vote To Permit Use Of Dead Soldiers' Sperm
German Princess Becomes First Aristocrat To Pose Naked On Playboy Cover
UK’s King Charles III diagnosed with cancer
EU's Ursula von der Leyen Confronts Farmer Protests Amid Land Policy Debates
Distinguishing Between Harmful AI Media and Positive AI-Generated Content: A Crucial Challenge for the EU
Tucker Carlson explains why he interviewed Putin
Dutch farmers are still protesting in the Netherlands against the government, following the World Economic Forum's call for 'owning nothing.'
Hungarian Prime Minister Viktor Orbán stands up for European farmers and says, 'Brussels is suffocating European farmers.
×